What font do you use in your teaching resources?

The fonts that I use the most are:
- Isabelle (You may download it for free here)
- Sofia Pro

User account

I forgot my password, how do I access my account?

Don't worry, You can click on this link to reset your password.

Can I give my account information to my colleague or to anyone else?

No, you must maintain the confidentiality of your account information. You are responsible for any and all activities that occur under your account.


What is a license?

"A license is a legal agreement granting someone permission to use a work for certain purposes or under certain conditions. A license does not constitute a change in ownership of the copyright."

Canadian Intellectual Property Office. Copyright. [Website]. http://www.cipo.ic.gc.ca/ (Page consulted February 6, 2014).

When you purchase any content on this website, you purchase a right to use this content according to the license option chosen.

Where can I consult the Terms of Use?

Click on this link. This link is also located on the bottom menu bar of the website.

Can I create several works with the illustration pack I bought or do I have to buy it again?

One-time payment to use the content you bought over and over again, year after year in accordance with the conditions of use listed in the Content License Agreement.


What payment method do you accept?

The payment method is via PayPal, a fast and secure way to pay online. PayPal keeps your financial information private and protected.

What is the currency?

The prices are in Canadian Dollar (CAD). You may use the currency converter of your bank to know the current exchange rates.

Will I receive my orders by email?

No. The files unlock automatically once the transaction is made with PayPal. See next question.

How can I download my purchases?

Once your payment is made, you can download your purchases and save them on your computer by clicking on the Documents / Owned link in the top menu. Make sure you are logged in your account first.

Will I get a receipt?

PayPal will email you a receipt as soon as your order is paid. Please retain the receipt as proof of payment. If you need me to send you a special invoice, you can email me with the information you need included on the invoice to: info@ameliepepin.com

I didn't buy the right document, can I get a refund or an exchange?

No refund or exchange will be granted. Please read carefully the description of the content before buying.

I'm not able to open or to use a file

- Make sure that you download and save the file on your computer to open it (don't open it directly from your web browser).
- If you are trying to open a compressed folder (.ZIP), you will have to extract the files in order to open it. Follow the steps in the following question.

How do I open ZIP files?

  • On a PC: Right-click on the file and select "Extract all". Select a destination then select "Extract".
  • On a Mac: Simply double-click on the folder to open it.
  • On an iPad: Download an application that allows you to extract compressed folders (such as WinZip). Then, choose the application (WinZip) to open the file when you download it.

If you have any further questions, you can send me an email at info@ameliepepin.com.